Purchasing Information
Privacy Policy
Returns Policy
   - Refunds
   - Packing and Sending Your Return
   - Lost Your Packing Slip?
Returns Address - Contact Info

PURCHASING INFORMATION

Merchandise may be purchased online at The Mela Store

You can also purchase items from the Mela Store by sending a check or a money order to:

Mela Films, LLC
231 W29 Street, 4th Floor
New York, NY 10001
212-594-9058
917-653-7737

Please allow 2-3 weeks for mail order

Please note that the DVD and CD are for sale in the U.S. and Canada only.

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PRIVACY POLICY

The Mela Store is firmly committed to your right to privacy.

Mela Films will not share, rent or sell its mailing list to anyone. Information provided by visitors to our site will strictly remain with Mela Films.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (phone, address, email, etc.) for the purposes of completing on-line transactions. This information is vital in verifying payment information or to help us contact you in case there is a problem or delay in filling your order.

For further information or questions regarding this policy please feel free to contact us the addresses below.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

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RETURNS POLICY

All returns are due within 30 days of receipt of your shipment (including gifts). You may return merchandise for any reason, for a full refund.

We can only process returns and refunds for items purchased from our site. The Mela Store guarantees all products to be defect free. We will replace any defective or damaged product.

You can also cancel unshipped items. Please contact us via email at blessings@themelastore.com

REFUNDS

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will only refund shipping costs if the return is a result of our error.

PACKING AND SENDING YOUR RETURN

Please include the packing slip with the items you are returning, wrap the package securely, and ship the package to the address on the shipping label.

LOST YOUR PACKING SLIP?

If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address below.

RETURN ADDRESS / CONTACT

For all products, please return to:

Mela Films, LLC
231 W29 Street, 4th Floor
New York, NY 10001
Attn: Consumer Returns

For inquires and customer service, please contact: Consumer Sales blessings@themelastore.com

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